In 2016, David Marshall was asked to provide advice to the Minister of Finance on the development of further initiatives to reduce claims costs and uncertainty in Ontario’s auto insurance system with a focus on improving the efficiency and effectiveness of claims management in the system based on best practices in Ontario and other jurisdictions.
In particular, he was asked to focus on:
Coverage options; Comparable systems; Common traffic injuries; Medical examinations and assessments; Legal costs; Dispute prevention;
Engagement and education; and Evidence-based treatment protocols.
Mr. Marshall’s report laid out 35 recommendations.